This Shipping Policy applies to orders placed with LITTLE HIVE SDN. BHD. (Registration No. 202601029790 (1691885-W)), referred to as “Little Hive”, “we”, “us” or “our”.
We aim to process and deliver all orders as efficiently as possible. Please review the information below before placing your order.
1. Order Processing
Orders are generally processed after payment has been successfully received and confirmed.
Orders placed on weekends, public holidays or outside normal business hours may be processed on the next working day.
Processing times may be longer during:
Public holidays;
Promotional campaigns;
Festive seasons;
High-volume sales periods; or
Unforeseen operational circumstances.
If there is a significant delay in processing your order, we may contact you using the contact details provided during checkout.
2. Shipping Area
We currently ship to addresses within Malaysia, subject to courier coverage and service availability.
Delivery availability may differ depending on your location, postcode and the courier services available in your area.
Certain remote or restricted areas may require additional delivery time or additional shipping charges.
3. Estimated Delivery Time
Estimated delivery times begin after your order has been processed and handed over to the courier.
Typical delivery estimates are:
West Malaysia: approximately 2–5 working days;
East Malaysia: approximately 4–8 working days.
These delivery times are estimates only and are not guaranteed.
Delivery may be delayed due to circumstances beyond our control, including courier delays, weather conditions, public holidays, road disruptions, high parcel volumes or other operational issues.
4. Shipping Fees
Shipping charges, where applicable, will be displayed during checkout, on the order page or communicated to you before payment is completed.
Shipping fees may vary depending on:
Delivery location;
Parcel size;
Parcel weight;
Product quantity;
Courier service; and
Promotional shipping offers.
Any free-shipping promotion will be subject to the terms stated in the relevant promotion.
5. Order Tracking
Where tracking is available, a tracking number or tracking information may be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the parcel has been handed over to the courier.
Once your parcel is with the courier, delivery updates may be obtained through the courier’s tracking system.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please ensure that your:
Recipient name;
Contact number;
Delivery address;
Unit or house number;
Postcode; and
Other relevant delivery details
are correct before completing your order.
Little Hive will not be responsible for delays, failed deliveries or additional charges resulting from incorrect, incomplete or outdated delivery information provided by the customer.
7. Changes to Delivery Address
If you need to change your delivery address, please contact us as soon as possible.
We will try to assist where reasonably possible. However, once an order has been processed, packed or handed over to the courier, we may not be able to change the delivery address.
Additional shipping charges may apply if a parcel needs to be redirected or resent.
8. Failed Delivery and Returned Parcels
If a parcel cannot be delivered because:
The recipient is unavailable;
The delivery address is incorrect or incomplete;
The courier is unable to contact the recipient;
The parcel is not collected within the courier’s required time; or
The recipient refuses delivery,
the parcel may be returned to us.
If a parcel is returned due to circumstances attributable to the customer, additional shipping fees may apply for redelivery.
Original shipping charges may not be refundable where delivery has already been attempted or courier charges have already been incurred.
9. Damaged Parcels
We take reasonable care when packing orders.
If your parcel arrives with visible damage, please take photographs or videos of:
The outer packaging;
The shipping label;
The damaged area;
The product packaging; and
The affected product.
Please contact us as soon as reasonably possible after receiving the parcel.
We may request supporting photographs, videos, order details and other relevant information before reviewing the matter.
10. Missing or Incorrect Items
If you receive an incorrect item or believe an item is missing from your order, please contact us with:
Your order number;
Your name;
Details of the issue; and
Photographs or videos where applicable.
We will review the matter and provide further assistance based on the circumstances.
11. Lost Parcels
If tracking information indicates an unusual delay or if you believe your parcel may be lost, please contact us.
We may assist in raising an enquiry with the relevant courier.
Courier investigations may take time, and any resolution may depend on the outcome of the courier’s investigation.
12. Risk of Delivery Delays
Delivery dates are estimates and may be affected by circumstances outside our reasonable control.
Little Hive shall not be responsible for delays caused by events such as:
Courier service disruptions;
Natural disasters;
Severe weather;
Government restrictions;
Public holidays;
Road closures;
Customs or regulatory inspections where applicable; or
Other events beyond our reasonable control.
13. Multiple Parcels
Depending on the size, quantity or availability of the products ordered, an order may occasionally be shipped in more than one parcel.
Where this occurs, parcels may arrive at different times.
14. Promotional or Pre-Order Items
Certain promotional, limited-stock or pre-order items may have different processing or delivery timelines.
Where applicable, the estimated shipping period will be stated on the relevant product page, advertisement or promotional material.
If your order contains both in-stock and pre-order items, the order may be shipped together once all products are available unless otherwise stated.
15. Contact Us
For shipping-related enquiries, please contact:
LITTLE HIVE SDN. BHD.
Registration No.: 202601029790 (1691885-W)
Business Address:
No. 40, 2nd Floor,
Lorong Tembikai 1,
Kawasan Perniagaan Sungai Rambi,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia.
Please include your order number when contacting us regarding an existing order.