These Terms & Conditions (“Terms”) govern your use of the website, landing page, online store, advertisements, social media sales channels and related services operated by LITTLE HIVE SDN. BHD. (Registration No. 202601029790 (1691885-W)), referred to as “Little Hive”, “we”, “us” or “our”.
By accessing our website, submitting an enquiry, placing an order or purchasing from us, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or place an order with us.
1. About Little Hive
LITTLE HIVE SDN. BHD. is a Malaysian company engaged in the sale and marketing of toys and related products, including building blocks, toy cars, puzzles and other non-copyrighted or independently sourced toy products.
Our business address is:
LITTLE HIVE SDN. BHD.
Registration No.: 202601029790 (1691885-W)
No. 40, 2nd Floor,
Lorong Tembikai 1,
Kawasan Perniagaan Sungai Rambi,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia.
2. Eligibility to Purchase
By placing an order with us, you confirm that:
You are legally capable of entering into a binding transaction;
The information you provide is accurate and complete;
You are authorised to use the selected payment method; and
You are purchasing the products for lawful purposes.
If a purchase is made on behalf of a child, the order should be placed and supervised by a parent, guardian or responsible adult.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions and other information displayed on our website or advertisements are accurate.
However:
Colours may appear slightly different depending on screen settings;
Product packaging may change from time to time;
Dimensions may be subject to minor measurement variations;
Product designs or accessories may differ slightly due to production batches; and
Images may be for illustrative purposes.
Where a material error is identified, we reserve the right to correct the information before or after an order is placed.
4. Product Availability
All products are subject to availability.
Adding a product to a cart, submitting an order form or making an enquiry does not guarantee that the product is reserved until the order has been confirmed.
We may cancel or adjust an order where:
A product is out of stock;
Inventory information is incorrect;
There is a pricing or listing error;
The product is unavailable from our supplier; or
The order cannot reasonably be fulfilled.
Where payment has already been made for an order that we cannot fulfil, we will arrange an appropriate refund for the affected item or order.
5. Prices
All prices displayed are in Malaysian Ringgit (RM) unless otherwise stated.
Prices may change at any time without prior notice.
The price applicable to an order will generally be the price displayed or communicated at the time the order is confirmed, subject to correction of obvious errors.
Shipping fees, taxes or other applicable charges may be shown separately.
6. Promotions and Discounts
Promotional offers, vouchers, discount codes and campaign prices may be subject to additional terms.
Unless otherwise stated:
Promotions cannot be exchanged for cash;
Promotional codes may not be combined;
Promotions may be limited by quantity, customer, date or product;
Promotional items are subject to stock availability; and
We may amend or end a promotion where reasonably necessary.
Any misuse, duplication or unauthorised use of promotional benefits may result in cancellation of the affected order.
7. Orders
An order is considered received when it is submitted through our website, landing page, messaging platform or other sales channel.
An order is only considered confirmed once we have accepted it and, where applicable, successfully received payment.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases of:
Suspected fraud;
Payment failure;
Incorrect pricing;
Duplicate orders;
Stock issues;
Incomplete customer information; or
Operational difficulties.
8. Payment
Customers are responsible for ensuring that payment details are accurate and that sufficient funds are available.
Payments may be processed through third-party payment providers.
We are not responsible for delays, errors or service disruptions caused by banks, card issuers, e-wallet providers or payment gateways, except where required by law.
9. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery times are estimates only and may vary depending on:
Courier performance;
Location;
Public holidays;
Weather conditions;
Promotional periods;
High parcel volumes; or
Events outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
10. Order Cancellation
Order cancellations are governed by our Cancellation Policy.
Cancellation requests should be submitted as soon as possible.
Once an order has been processed, packed or handed over to the courier, cancellation may no longer be possible.
11. Returns and Refunds
Returns, replacements and refunds, where applicable, will be handled according to our Return & Refund Policy.
Customers may be required to provide:
Order details;
Photographs;
Videos;
Packaging information; and
Other reasonable evidence
to support a claim involving damaged, defective, incorrect or missing items.
12. Product Safety and Use
Customers are responsible for reviewing product labels, age recommendations, warnings and instructions before use.
Some toys may contain:
Small parts;
Detachable components;
Moving parts; or
Materials unsuitable for very young children.
Adult supervision is recommended where appropriate.
Customers should ensure that a product is suitable for the intended user before allowing it to be used.
13. Intellectual Property
Unless otherwise stated, the content appearing on our website, landing pages, marketing materials and social media, including:
Text;
Graphics;
Logos;
Layouts;
Product descriptions;
Photographs created or commissioned by us; and
Marketing content
belongs to Little Hive or is used with permission.
You may not reproduce, copy, distribute, modify or commercially use our content without prior written permission.
Third-party trademarks, brand names or intellectual property, where displayed, remain the property of their respective owners.
14. Non-Copyrighted and Generic Products
Where our products are described as non-copyrighted, generic, independently designed or unbranded, such description is intended to indicate that the products are not represented as official merchandise of unrelated third-party brands.
Little Hive does not claim ownership of third-party trademarks or copyrighted characters unless expressly stated.
Customers should rely on the product description provided at the time of purchase.
15. Website Use
You agree not to use our website, landing page or services for any unlawful, fraudulent, abusive or harmful purpose.
You must not:
Attempt to gain unauthorised access to our systems;
Interfere with website functionality;
Upload malicious software;
Submit false information;
Use automated tools to abuse promotions or checkout processes; or
Use our content in a misleading or unlawful manner.
We may restrict access where we reasonably believe misuse has occurred.
16. Third-Party Services
Our website or sales process may use third-party services such as:
Payment gateways;
Courier companies;
E-commerce platforms;
Analytics services;
Social media platforms; and
Communication tools.
These third parties may have their own terms and privacy policies.
Little Hive is not responsible for third-party services beyond the extent required by applicable law.
17. Privacy
Your personal data will be handled in accordance with our Privacy Policy.
By using our services, you acknowledge that certain personal information may be processed for purposes including:
Order ful